Your care is our number one priority. With our consultant-delivered service, we do our best to ensure that the doctors you meet at your outpatient appointment will also carry out your surgery and your follow-up appointments. And you can even speak to our clinicians after you’ve had your surgery, via our Patient Advice Line. It’s all part of the Practice Plus Group service.
Getting prepared for surgery
Wherever possible we will aim to provide a ‘one-stop-service’ for your outpatient appointment. We’ll complete any pre-treatment tests there and then, to save you making multiple trips, and our anaesthetists will assess you at the same time. Your treatment will be booked while you are with us too, on a date that suits you.
Your outpatient appointment is also an opportunity for you to meet the consultant who may perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.
On the day of your treatment, wear something light and comfortable, so you’re as relaxed as possible.
When you leave the hospital after you’ve had your treatment, you’ll be given full details of your follow-up care. We will inform your GP that you’ve been discharged from the hospital and for certain procedures we will telephone you, usually the day after your treatment, to check that you are recovering well.
It’s crucial to rest and take care of yourself after your treatment.
If you have any worries or concerns, you can call our patient advice line for the first 48 hours after your surgery on 0239 285 8446 weekdays (7.30am-5.30pm) and 0333 200 4041 evenings and weekends (5.30pm-7.30am) to speak to a member of the clinical team. This helpline is designed to ensure that your recovery is as speedy and successful as possible, so please use it as much as you need to.