COVID-19 (coronavirus) update

If you believe you have symptoms associated with COVID-19 – including a new continuous cough and a high temperature – you are advised to stay at home for 7 days. You should not try to book a GP appointment or attend your GP practice, unless your symptoms deteriorate and then you should access the NHS 111 online coronavirus service.

There will be NO testing or treatment available for COVID-19 at the UTC.

At the Practice Plus Group Urgent Treatment Centre, Southampton Portsmouth we have made numerous alterations to our practices to ensure your safety and the safety of our staff. Whilst at the UTC and while we to treat you, please adhere to the below social distancing guidelines:

  1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity).
  2. You will be asked a set of screening questions to ensure that you are not at risk of having COVID-19 and you will be required to wear a mask on your visit.
  3. You will be encouraged to use hand sanitisers when you arrive and when you leave the service.
  4. All patients that are required to be seen for an illness or injury that potentially have symptoms of COVID-19 will be seen immediately and taken to an isolation room within the unit.
  5. Please follow the social distancing signs that are on the floor to ensure you maintain a 2 metre distance whilst queuing to book in.
  6. Please stand 2 metres away from the reception staff whilst you’re booking in.
  7. If there is enough capacity within the department you will be asked to take a seat which are deliberately positioned 2 metres apart. If there is no capacity within the waiting area you will be asked to return to your car with a hand held buzzer until a practitioner is ready to see you.
  8. All staff that consult with you and are less than two metres away from you will be wearing a surgical mask and gloves.

At Practice Plus Group Urgent Treatment Centre, Portsmouth we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

Our team of skilled UTC practitioners and GP’s can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Opening hours

8am – 8pm every day.

The unit is open to all NHS patients, no appointments required.

GPs are on site between 10am – 2pm and 4pm – 8pm.

The majority of patients can be seen and treated by our skilled UTC practitioners. We will assess your clinical need and allocate you to the appropriate clinician.